FAQs - After-sales Support

Q: How long does it take to receive my order after placing an order?

A: We will process your order within 1 working day from our local AU warehouses. 

Q: Can you provide installation services?

We can provide free installation services in the Sydney area.

Q: What is Formovie warranty policy?

A: We currently offer a 1-year on projector from the Formovie.com.au. For products bought from authorized resellers, please contact the relevant sales channels for further steps.

Q: How do I get my Laser TV/Projector repaired within warranty?

A: During the warranty period, Formovie is responsible for repair/replacement services. Please provide the following information to contact us (info@winways.com.au) for further inspection:
1) Purchase order number.
2) Specific problem description.